RETURN & REFUND POLICY

At Rica.pk, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 5 days of receiving your order, subject to the conditions mentioned below.

Eligibility for Returns

  • A valid reason for the return must be provided.
  • Return requests must be submitted within 5 days of delivery.
  • Each return request will be reviewed on a case-by-case basis.
  • The product must be returned in good condition and must not be unnecessarily damaged, altered, or excessively used by the customer.

Product Result / Performance Refund

If you have used our wax and are not satisfied with its performance or results, you may be eligible for a refund.

To request a refund based on the product result:

  • You must provide a clear video as evidence showing the product being used.
  • The video must clearly show the wax being applied and used, so that the application and result can be properly assessed.
  • The video should clearly demonstrate that the product has been used according to its intended purpose and that you are not satisfied with the result.
  • The wax should have been used only once and in a reasonable quantity for testing the product. Excessive use of the wax will not be considered eligible for a refund.
  • The remaining product must be in good condition, with its quality maintained and without any unnecessary damage, contamination, or alteration.
  • The returned product should contain a reasonable amount of the original product remaining. Products that have been substantially used will not be eligible for a refund.
  • Refund requests without sufficient video evidence may not be approved.
  • All such requests will be reviewed and verified by Rica.pk before a refund is approved.

Refund Process

Once your refund request has been approved:

  • Our rider will collect the product from you.
  • The product must be handed over to the rider in the condition requested by Rica.pk.
  • Once the returned product has been received and verified, the refund will be processed online via bank transfer or another available online payment method.
  • A Rs. 500 processing/return deduction will be made from the refundable amount.
  • Original delivery charges are non-refundable and will be borne by the customer.
  • Any additional return-related charges, if applicable, may also be the customer's responsibility.

Example

If your refundable product amount is Rs. 2,000, the refund amount will be:

Rs. 2,000 − Rs. 500 = Rs. 1,500

The approved refund will be transferred online after the returned product has been received and verified.

Return Shipping

  • Customers are responsible for applicable return shipping/delivery charges.
  • Where Rica.pk arranges its rider for product collection, the applicable return charges will be deducted from the refund as stated above.

Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.
  • Please provide clear photos or video evidence of the damaged or incorrect product.
  • Eligible products will be replaced after verification.
  • In case of a damaged or incorrect product, Rica.pk may arrange the return/pickup according to the circumstances of the case.

Sale & Discounted Items

  • Products purchased on sale or at a discounted price are not eligible for return or refund.
  • Such products may only be replaced if they arrive damaged or incorrect, subject to verification.